How to Fix Error Code 12007-4

Summary

If you receive Error Code 12007-4 while installing office , the error means that your antivirus, firewall or proxy setting is conflicting with the installation. During the installation of office 2013/365 the software tries to contact Microsoft server for validation but due to conflict at user PC the DNS can not resolve and the Error Code 12007-4 shows up.

How to Fix Microsoft Office error Code 12007-4

1) Turn off Windows Firewall Temporarily
For Windows 8/8.1
– Press Windows Logo Key + Q or tap mouse to right section of screen and click search
– Type windows firewall
– Click on “Turn Windows Firewall on or off”
– Click in “Turn off Windows Firewall (not recommended)” for each of the network and click ok
Note: After the installation you should turn on windows firewall

For Windows 7
– Press Start and Goto Control Panel
windows firewall start menu

– In search box type windows firewall and click on “Windows Firewall”
Turn on or off windows firewall
– Click on “Turn Windows Firewall on or off”
– Click on “Turn off Windows Firewall (not recommended)” for each of the network.
disable firewall
Note: After the installation you should turn on windows firewall

2) Turn off Antivirus
Check Antivirus Manufacturer website for information on how to turn off your antivirus. You can also chat with our Online Support team for this step.

3) Turn off Proxy Setting
– Goto Control Panel and Click on Internet Options.
– Click on Connections Tab and then on LAN Setting.
– If “Use a proxy server for your LAN” box is checked than Untick it.

Now try the installation again. If the Error Code 12007-4 persists, that means there is a critical problem with your computer and needs to checked by an expert.

If you still need any help , Chat with our Technical Support Team to resolve the issue.

office technical support

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