How to Fix Error Code 15-14

Symptoms of Error Code 15-14

  • You will get an error message while installing/updating Microsoft office 2013/2010/365.
  • Your system might hang or freeze during installation.
  • Files takes lot of time to open.

Causes of Error Code 15-14

  • Corrupt Previous office installation.
  • DNS Connectivity issue.
  • Lack of computer Maintenance

Operation System Information :
This error can occur in following version of Microsoft Operating System : Windows 8/8.1 , Windows 7 , Windows Vista , Windows XP , Windows ME , Windows 2000

How To Fix Microsoft Office Error Code 15-14

Repair Difficulty : Difficult

Follow the instructions given below to resolve the issue.

Step 1: Remove Traces of Previous Installation
1) Download  “Fix it” Tool from Microsoft Windows Website. Download Url:
Microsoft Fix IT Tool for Office Repair
2) Window will Pop up to save the file.
Note: File Name will generally be O15CTRRemove.
3) Open the tool and follow the onscreen instructions.
4) After the Fix it tool is done , try Re-installing office 2013/2010/365 again.

Step 2: Temporarily Disable Antivirus
1) Open Your Antivirus software
2) Disable it till the office 2013/2010/365 installation is going on. Check vendor website for more details.

For Disabling Kaspersky Internet Suite :
Right Click on Kaspersky icon in system Tray
Click on “Pause Protection”
Select “By User Request”

Note: You should enable the Antivirus after MS office installation is complete.

Step 3 : Disable Windows Firewall

For Windows 7 :

1) Open Control Panel Window (Click Start windows 7 start button and press ”Control Panel” Button on Right Side)
2) In Control Panel , type firewall in the search box and click on “Windows Firewall”.
Click On Windows Firewall
3) On left hand side you will find “Turn Windows Firewall on or off”

Windows Firewall Options
Warning: If you are logged in as Normal user you will be asked to

Turn off Firewall in Windows 7
4) Finally Click on “Turn off Windows Firewall (not recommended)” under each of the active network connections.

Step 4: Try Office installation Again.

In case the error still persists after following above steps , that means there is critical issue with your system and needs to be looked by an expert.

For any support and queries regarding Error Code 15-14, Chat with an Agent, we are available 24/7.

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