How to Fix Error Code 255-13


Symptoms of Error Code 255-13

  • You will get  an error pop up while installing Microsoft office.
  • Your computer may crash time to time.
  • PC performance will become sluggish.

Causes of Microsoft Error Code 255-13

  • Slow internet connection.
  • Corrupt office installation file.
  • DNS propagation error.

Operation System Information :
This error can occur in following version of Microsoft Operating System :

  • Windows 8/8.1
  • Windows 7

How To Fix Microsoft Office Error 255-13

Repair Difficulty : Medium

Step 1: Completely Remove Office And Reinstall it
1) Download “Fix it” Tool from Microsoft Windows Website. Download Url:
2) Window will Pop up to save the file.
Microsoft Fix IT Tool for Office Repair

Note: Name of the file will be O15CTRRemove.
3) Open the tool and follow the onscreen instructions.
4) After the “Fix it” tool is Completed , try Reinstalling office 2013/365 again.

Step 2: Disable Windows Firewall

Windows 8
1) Press “Win + R” and Type “Firewall.cpl” and Press Enter.
Open Control Panel
2) Windows 8 Firewall Window will Open.
Click Control Panel
3) Press “Turn Windows Firewall on or off”
Click Windows Firewall
Note: You will need Administrator rights to enable or disable Windows firewall.
Windows Firewall Settings
4) Press “Turn Off Windows Firewall” under each network location and then Click “OK”
Turn off Windows Firewall

Step 3: Run the office install again.

The issue should be resolved by now. In case the error code still persists , that means there is a serious issue which is blocking office installation/upgrade and you should consult a tech expert.

If you still need any help , Chat with our Technical Support Team to resolve the issue.

office technical support

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