How to Fix Error Code 5-11

Symptoms of Error Code 5-11

  • Microsoft office installation/upgrade will abruptly stop.
  • You may experience slow and sluggish performance.
  • System may restart abruptly.

Causes of Microsoft Error Code 5-11

  • Domain Name Resolution Error
  • Corrupt Windows/Office DLL files.
  • Proxy Security Issue.

Operation System Information :
This error can occur in following version of Microsoft Operating System :

  • Windows 8/8.1
  • Windows 7
  • Windows XP
  • Windows NT/ME

How To Fix Microsoft Office Error 5-11

Repair Difficulty : Easy

Step 1: Remove Previous Microsoft Office Installation

1) Download “Fix it” Tool from Microsoft Windows Website. Here is the Link:
2) Download the file to your system.

Note: Name of the file will start with O15CTRRemove.
3) Open the tool and follow the onscreen instructions.
4) After the “Fix it” tool is done , try Reinstalling office 2013/365 again.

Step 2 : Turn off Proxy Settings
1) Goto Control Panel.
Windows 7 : Press Win Key and then Click On Control Panel from Right window.
Microsoft Windows 8 : Press Windows Key + Q and Type “Control” And Click on it.

2) In Control Panel Window Click on “Internet Options”.
3) Click On Connections Tab and then Press LAN Setting.

4) Uncheck “Use a proxy server for your LAN” if its switched ON.

Step 3 : Proceed with Microsoft office installation

After following the above instruction , in most cases the problem should be resolved. However if the error still persists we recommend you to get  your system checked by an expert.

If you still need any help , Chat with our Technical Support Team to resolve the issue.

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